1. Information We Collect

We collect information in different ways, depending on how you interact with the Site:

1.1 Information You Provide Directly

• Account registration / profile: name, email address, phone number, password
• Order / purchase information: shipping address, billing address, payment method (e.g. card number, transaction ID), order details
• Communication: when you contact us (via contact form, email, phone), feedback, reviews, support requests
• Newsletter / marketing opt-in: if you subscribe to newsletters, promotions, etc.

1.2 Information Collected Automatically

• Log data: IP address, browser type & version, pages you visited, time & date stamps, referral/exit pages
• Cookies & similar technologies: to track usage, remember preferences, show personalized content
• Device information: operating system, device identifiers, mobile carrier
• Analytics data: using tools like Google Analytics, etc.

1.3 Information from Third Parties

If you use third-party services (e.g. social login, payment gateways, shipping providers), they may share certain data with us (subject to their own privacy policies). Examples include:

• Payment gateways (transaction status, payment method data)
• Shipping / logistics partners (delivery status, address verification)
• Social media platforms (if you log in via Facebook, Instagram, etc.)

2. How We Use Your Information

We may use your information for the following purposes:

• To provide, maintain, and improve our services
  • Process and fulfill orders
  • Manage your account
  • Provide customer support
  • Carry out internal operations (analytics, audits, reporting)
• To communicate with you
  • Send order confirmations, updates, invoices
  • Respond to inquiries or support requests
  • Send marketing or promotional offers (if you’ve opted in)
  • Notify about changes to policies or site
• To prevent fraud and ensure security
  • Verify your identity
  • Detect and prevent suspicious or illegal activities
• For compliance and legal reasons
  • Comply with applicable laws, legal processes, or enforce agreements
  • Protect rights, property, or safety

3. Sharing & Disclosure of Information

We may share your information in the following circumstances:

• With service providers / contractors: who help with payments, shipping, email marketing, hosting, analytics, etc.
• With third-party payment gateways: to process your transactions
• With logistics / courier partners: to deliver your orders
• For legal reasons: if required by law, regulation, court order, or government request
• Business transfers: if we merge, are acquired, or sell part of our assets, customer data may be among assets transferred
• With your consent: when you explicitly agree to share

We do not sell your personal information to unrelated third parties for profit.

4. Cookies & Tracking Technologies

• We use cookies, web beacons, pixels, and similar technologies to collect site usage data, remember preferences, and enhance your experience.
• You can disable or manage cookies via your browser settings, but note that some features of the Site may not work properly if cookies are disabled.
• We may also use third-party analytics tools (like Google Analytics) to understand user behavior. These tools may collect anonymized usage data.

5. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes, enforce agreements

After that, we will securely delete or anonymize the data.

6. Security Measures

We take reasonable steps to protect your personal data, including:

• Encryption (HTTPS / SSL)
• Secure server infrastructure
• Access controls (only authorized personnel)
• Regular security reviews & audits

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights & Choices

As a user, you have certain rights over your personal information (subject to applicable law):

• Access & correction: request access to your data, update or correct it
• Deletion / erasure: request deletion of your data (subject to legal retention)
• Opt-out: stop receiving marketing emails
• Withdraw consent: where processing is based on your consent
• Data portability: request a copy of your data in a usable format

To exercise any rights, contact us using the details below.

8. Children’s Privacy

Our Site is not intended for users under 13 (or the age required by local law). We do not knowingly collect personal data from children. If we become aware we have, we will delete it.

9. Third-Party Links & Services

Our Site may contain links to third-party sites, or we may use third-party services (payment processors, social networks, analytics). Their privacy practices are not controlled by us, and we are not responsible for their policies or practices. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time (e.g. when laws change or our practices evolve). We will post the updated version here and update the “Last updated” date. Significant changes may be notified via email or via a notice on the Site.